FREQUENTLY ASKED QUESTIONS

Last Updated on February 29, 2018

The shoes are shipped from the country where the official manufacture takes place. The major factories are located in Asian countries.

Delivery times vary from 7 to 10 working days. The times indicated are from the orders that will arrive by 10.00 am, the following ones will start from the following day.

If the location is remote, the shipment may not respect the times indicated by us, in international shipments there are some geographical positions considered remote areas, therefore they do not have the possibility of express shipping offered by DHL but are entrusted to more couriers (Ems, ePacket, Poste Italiane …) which will be able to deliver in longer times.

ShopndRun ™ strives to offer an excellent service to ensure an excellent customer experience, in case you want to replace or return the purchased product it is possible in case there are manufacturing defects visible on the product.

If the above problems occur, contact us and we would be happy to proceed with the refund and / or exchange of the goods in question. – Before requesting a return, make sure to send all the documentation (images, video ..) of the obvious problem.

– The customer can return the package to the shipping address indicated by the customer service and cover the cost of shipping.

Customer service is available every day from 8:00 to 20:00.

After each purchase, an email will be sent to you within five working days with the name of the courier and the respective tracking number.

Refunds will be done only through the Original Mode of Payment.

It is possible to ask for a result / replacement of the products within 7 days from the purchase of the product

STILL HAVE QUESTIONS? CONTACT US

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